Refunds And Exchange Policy

Refunds And Exchange Policy of online pharmacy website wants to make your shopping experience as smooth as possible and stress free for its customers. After the delivery if you are unsatisfied with the products that you purchased from our website. You can Refunds And Exchange Policy it whether it is a beauty product or medicines. In addition to this please read all of the sections of our Refunds And Exchange Policy customer service pages to ensure your products can be returned and for any specific information pertaining to your purchase?

Refunds And Exchange Policy Eligibility

Refunds And Exchange Policy Changeable products

We can return the products under the following circumstances:

  • If the products have some faults
  • Products are not as described by the store
  • If the products are unable to be used for their intended purpose
  • Products do not meet to an expected level of quality or performance
  • Date of the item had expired at the time of purchase
  • The products is damage
  • Goods have valid proof of purchase
  • It has not been used or damaged.
  • Goods must be returned within 7 days of parcel receipt
  •  Product in its original packaging, unopened, unused
  • When Item is unopened and you ordered the wrong item by mistake
  • Incorrect item was shipped
  • Unchangeable products
  • Vouchers and Gift cards
  • Prescription medicines
  • Some other products advertised as being non-refundable for change of mind.

How to return

  • By Post or Courier
  • By a pharmacy branch
  • Outside the returns period
  • With solid purchase proof
  • Free from damage
  • Refunding delivery charges
  • By promotional discounts and returns

Frequently Asked Question

Can I get a refund on prescription, pharmacist only or pharmacist medicines?

Sorry, we have no this offer for prescription, pharmacist only or pharmacist medicines.

Can vitamins be returned for refund or exchange? 

No, they can’t be returned or exchanged once they are posted or removed from the store. These are ingestible items so please choose carefully.

Can I return a product that I bought online, at a physical store?

Yeah, you can return a product bought online at the physical store, but it must be from the same store that you bought your online purchase.

Can I exchange gift vouchers or other vouchers, store credits or loyalty club points for cash?

No, this offer is not working in our online pharmacy website

How do I return an item bought online?’

You can return unwanted items within 7days for a refund or replacement.

What is the online returns policy?’

After delivery you can return any unwanted items to our online store within 7 days of receiving your order for a refund or replacement.

 How can I contact

To contact our customer care team contact us

How do I cancel a collection?’

To contact our customer care team contact us

‘What do I do if the item I bought online is faulty?’

Sorry for the inconveniences if your item is faulty you will need to return it to us for a refund or replacement with the return policy.

‘Can I return items to store if purchased online?’

Yes by taking the item order number located on your confirmation email to the physical store you can return it.



Phone No: 0300-2935588

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