Please read our privacy policy very carefully knows there’s nothing more off-putting than the sight of a lot of boring small print. So, this online shopping website has written its Privacy Policy to make it clear, simple and easy to read for its customers. Read this policy and our Terms and Conditions carefully because by accessing the website you confirm to have understood and agreed to our terms and conditions

We collect information about you collects the personal information about you by different ways when.

  • You shop with us
  • Use our services
  • Place an order on
  • Sign up to take the advantages of the store card
  • Use our app
  • By posting comment and like on posts and Facebook pages
  • Browse the different section of our websites
  • You submit a feedback
  • By personal correspondence like email, letters and phone number
  • You take part in promotions, competitions, customer surveys and questionnaires
  • You contact us with text and call customer services.
  • From public registers such as the electoral roll

Through the online shopping website we collects Name, address, contact details, browsing history and purchases of the customers.

Purchases by Card

We collects Name, address, age, gender, contact details and purchases by the card.


From here we get your contact details and prescription information


Your appointment, purchase, prescription and contact information is get by it.

By Hearing care

We get your detail of appointment and audio logical data.

Furthermore we collect information automatically that depend on your behavior on our websites. We get the information by internal resources like our customers, demographics and interests to better understand them. We also get information about the URL, browsers, and the IP address through which you come and move on our site.

Mobile app privacy

Following things are include in our mobile app privacy policy

  • Device ID and identity of the user
    By location
  • Storage, photos, media files, camera and flashlight 
  • Phone and call information
  • Contacts 
  • WiFi, network connections and internet data
  • Prevent device from sleeping
  • Vibration control
  • Monitoring the functioning of the Boots app

Why we Get information about you?

We get you information for providing

  • Pharmacy services and care to you and
  • Sharing your information with your GP and others in the wider NHS
  •  Cookies to provide you with a good experience when you use our website.
  • To improve our website performance
  • For personalize the services for you
  • Fulfilling the order
  • To update you about the online offers, products and services
  • For resolving any problem related to you
  • For customers customer surveys and questionnaires
  • To verify your identifications
  • We use your IP address to diagnose the problem with our server
  • However all of your personal information is safe with us. We it will never be released to companies outside the group companies of online pharmacy website for their marketing purposes.


In our web browser we have a small file the make us able to recognize the customer the customers when he visits on our site. This file is called cookies. Besides it we also use the ‘Pixels’, or ‘Transparent GIF files’, to help manage our online advertising. In website we use the cookies in the following ways:

  • Making our website work
  • Enabling the features of the website
  • For Marketing and advertising:
  • Advertising & Marketing
  • To set up an account, place orders and make payments
  • For enhance your shopping experience
  • To remember the items you place into your shopping basket

In our online pharmacy website we used the cookies to provide our customers with a good experience when you use our website. This cookies remember that when you have visit our website and this information is used to advertising campaigns. We also get information from the google matches customers information and from google ads

Protecting your information is well committed to his customers. So, it will never disclose the customer’s information to anyone except where we have your consent. Where it is required or permitted to do so by law. By the order of the court or other legal and statutory process and to other companies who provide a service to us, or any successors in title to our business.

Information about Other websites

Our website may contain links to other sites. These likes are outside our control and not covered by this policy. Operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

Your Rights

  • You may choose to opt out for planning and research purposes
  • Requests for research support
  • You’re right to view your health record

Choice/ Opt out provides all of its customers the opportunity to opt-out of receiving non-essential communications on behalf of its partners and after setting up an account. In addition to this if you want to remove your contact information from all our lists and newsletters, please opt out. 


By using our website and providing information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

Changes to our policy

We have the right to change the policy of our website at any time. When we decide to change our privacy policy, we will post those changes on this page so that our customers are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Request Complaints or queries

In our website if you have any queries or complaints about the way in which we obtain and use your personal information our Data please contact us on our helpline 0300-2935588 and email us on Please ask if you want more information.